Confidentiality Agreement and Legal Notice

Welcome to Aloen, were we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulations (GDPR) and the French law "Informatique et Libertés".This privacy policy describes how we collect, use, store and protect your personal data.

We collect the following personal data :
First and last name
Email address
Phone number
Information on cold calls (context, objectives, etc.)
Data relative to the use of the website (IP address, login data, navigation data, etc.)
Personal data are collected directly from you when you use our online services, specifically when creating your user account or when you contact us via our contact form.

Personal data are collected in order to help us :
‍
Provide, maintain and improve our services : We use your personal data to provide our services to you, to respond to your requests, to help you resolve any technical problems you may encounter, to personalize your user experience, to improve the quality of our services and to develop new services.

Communicate with you : We use your personal data to send you information about our services, to notify you of updates, changes or important events related to our services, and to respond to your requests for assistance or support.
‍
Analyze the use of our services : We use your personal data to analyze the use of our services, to understand how you, our users, interact with our services, to evaluate the effectiveness of our marketing campaigns and to improve our services.
‍
Comply with our legal obligations: we use your personal data to comply with our legal obligations, in particular to respond to requests made by competent governmental or legal authorities.
‍
Here are some concrete examples of how we use your personal data for these purposes: 
‍
If you create a user account on our website, we use your personal data to identify you, to manage your account, to send you information about our services and to personalise your user experience.
‍
If you contact us via our contact form, we use your personal data to respond to your request, to provide you with technical support or to resolve any problems you may encounter.
‍
If you browse our website, we use your personal data to analyse your browsing behaviour, to understand how you interact with our website, to evaluate the effectiveness of our marketing campaigns and to improve the quality of our service.

We do not sell or share your personal data with third parties, except in the following cases:

Service Providers: We may share your personal data with third party service providers who assist us in providing certain services on our behalf. These service providers may include web hosting service providers, payment service providers, shipping service providers and data analytics service providers. We only share the information necessary to provide the relevant services and require these service providers to process your personal data in accordance with our instructions and in compliance with applicable data protection laws.

Business partners: We may also share your personal data with business partners, such as affiliates or third party companies with whom we collaborate to offer joint products or services. If we share personal data with business partners, we ensure that these business partners process your personal data in accordance with our instructions and in compliance with applicable data protection laws.

Legal obligations: We may need to disclose your personal data to comply with applicable laws and regulations or to respond to a request from a competent authority, such as a court or government authority.Data Security
Aloen takes all necessary technical and organisational measures to protect your personal data against loss, unauthorised access, disclosure or modification.
‍
We make every effort to ensure the security of our customers' personal data and are committed to complying with all applicable data protection regulations.

Aloen takes all the technical and organizational measures necessary to protect your personal data against loss, unauthorized access, disclosure or modification. We are doing everything possible to ensure the security of our customers' personal data and are committed to complying with all applicable data protection regulations.

We use cookies on our website to recognise users and personalise their experience. Cookies are small text files that are stored on your computer or mobile device when you visit our website. Cookies also allow us to analyse the use of our website and improve our service.

The types of cookies we use are as follows:

Session cookies: these cookies are temporary and are deleted when you close your browser or log out of our website. They are used to keep your session active while you browse our website.

Persistent cookies: these remain on your computer or mobile device after you close your browser or leave our website. They are used to remember your preferences and choices when you return to our website.

Third party cookies: we use third party cookies to analyse the use of our website and to display relevant advertising based on your interests. These cookies are subject to the privacy policy of the third party that issued them.

The length of time we keep the cookies we use varies depending on the type of cookie. Session cookies are deleted when you close your browser or log out of our website. Persistent cookies may be stored on your computer or mobile device for up to two years.

By using our website, you consent to the use of cookies. You can refuse cookies or delete cookies already installed on your computer by configuring your browser settings. However, please note that if you refuse or delete cookies, some features of our website may not function properly.

The legal basis for data processing depends on the purpose for which the data was collected. We process your personal data on the following grounds:

Performance of a contract: where processing is necessary for the performance of a contract

Legal obligations: where processing is necessary to comply with a legal obligation

Legitimate interest: where processing is necessary to pursue a legitimate interes

Your personal data is kept for the period necessary to achieve the purposes for which it was collected, in compliance with legal and regulatory time limits.

If personal data is transferred outside the European Union, we will take all appropriate steps to ensure that the data is adequately protected in accordance with the requirements of the GDPR.In particular, we may use standard contractual clauses approved by the European Commission or other data transfer mechanisms approved by the European Commission to ensure that data is protected in accordance with EU data protection standards.We will also ensure that third parties who receive personal data are subject to strict contractual obligations of confidentiality and data security.

Aloen undertakes to use all necessary means to ensure the availability and security of its services. However, we cannot guarantee the continuous availability of our services and we decline all responsibility in the event of direct or indirect damage resulting from the use of our services, except in the event of gross negligence or fraud on our part.

Our website may contain links to third party websites. We are not responsible for the collection, use or disclosure of your personal data by these third parties and recommend that you read the privacy policies of third party websites before providing them with any personal data.

In accordance with the General Data Protection Regulation (GDPR), you have a number of rights with regard to the processing of your personal data. These rights include:

Right of access: You have the right to request information about the personal data we hold about you at any time. We will provide you with a copy of this data free of charge within a reasonable time of receiving your request.

A maximum period of 1 month in the event of a simple request to exercise a right and in the event of no response you may write to or make a complaint to the CNIL at this address: CNIL - Service desPlaintes - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07 or via your online system.

Right of rectification: If you find that the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct or complete it.

Right to erasure: You may request the deletion of your personal data if we are no longer authorised to process it or if you withdraw your consent. We will respond to your request within a reasonable time, in accordance with the requirements of the GDPR.

Right to limit processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances, such as where you dispute the accuracy of the data or the processing is unlawful. We will respond to your request within a reasonable time, in accordance with the requirements of the GDPR.

Right to portability: You may request the retrieval of your personal data in a structured, machine-readable format. We will respond to your request within a reasonable time, in accordance with the requirements of the GDPR.

Right to object: You may object to the processing of your personal data in certain circumstances, such as where the processing is based on legitimate interests or for direct marketing purposes. We will respond to your request within a reasonable time, in accordance with the requirements of the GDPR.

To exercise your rights, please contact us at the following email address: contact@eas-ia.fr.

We will consider your request within a reasonable time and endeavour to respond to all your requests as soon as possible, in accordance with the requirements of the GDPR.

Please note that we may need to verify your identity before processing your request.
If we are unable to fulfil your request, we will explain why and inform you of your rights of redress.

We reserve the right to modify this privacy policy at any time, in accordance with the requirements of the RGPD and the French "Informatique et Libertés" law. Any changes will be published on our website and will come into effect as soon as they are published.

Aloen is a simplified joint stock company with a capital of 1,000 euros, registered with the Toulouse Trade and Companies Register under number 947987830.

The registered office is located at 231 rue pierre et marie curieIOT Valley, 31670 Labège. The publication director is Randy RALIJAONA.

Telephone number: 0787820959E-mail: randy.ralijaona@eas-ia.fr Publication manager: Ralijaona

Host: Ionos, 231 rue pierre et marie curie IOT Valley,31670 Labège

We reserve the right to modify this privacy policy at any time, in accordance with the requirements of the RGPD and the French "Informatique et Libertés" law. Any changes will be published on our website and will come into effect as soon as they are published.